Prof Reynolds of Oxford University will deliver keynote at GLOSERV Conference
Prof Cihan Cobanoglu, McKibbon Endowed Chair Professor at the University of South Florida and the co-chair of the Global Conference on Services and Retail Management (GLOSERV) announced that Prof Jonathan Reynolds, Deputy Dean and Associate Professor of the Said Business School at the University of Oxford will deliver the keynote speech on May 12, 2021. […]
Cobanoglu to co-chair the 4th Global Conference on Education and Research (GLOCER)
Prof Cobanoglu will be the co-chair for the 4th Global Conference on Education and Research (GLOCER 2021). Researchers are invited to join the 4th Global Conference on Education and Research (GLOCER 2021), which will be held during June 8-11, 2021 as an online conference. GLOCER Conferences are organized by the M3 Center at the […]
Can Technology Save Hospitality?
Prof Cobanoglu was invited to be a guest in the World Association of Chefs; Societies podcast series. You can listen to the podcast and read the story here: https://latest.worldchefs.org/podcast/episode-37-technology-in-hospitality-with-dr-cihan-cobanoglu-director-of-m3-center-at-university-of-south-florida/ Episode 37: Can Technology Save Hospitality with Dr. Cihan Cobanoglu In this episode, Ragnar connects with renowned hospitality and tourism technology expert, Dr. Cihan Cobanoglu. […]
Using Games in the Classroom
Prof Cobanoglu hosted Dr Annemarie Sisson of University of Florida in a webinar entitled “Using Games in the Classroom.” on February 5, 2021. This webinar was designed to share ideas to keep students actively engaged using games in classroom instruction. Participants learned about a variety of low-tech tools that can help add motivation and fun […]
Global Conference on Services and Retail Management on May 11-13, 2021
Prof Cobanoglu is co-chairing the Global Conference on Services and Retail Management which will take place on May 11-13, 2021 as an online conference. GLOSERV 2021 will be organized by the University of Naples Federico II, Naples, Italy and the University of South Florida, Tampa, Florida, USA. Attending or presenting at GLOSERV 2021 conference […]
Prof Cobanoglu’s research on the perception of wearing masks by service people are published!
Prof Cobanoglu along with Faizan Ali, Khuraman Shahtakhtinskaya and Luana Nanu have conducted a study on the use of masks in hotels, restaurants, hairdressers, banks and grocery stores by service people. This study has been featured in an article by The Conversation on January 25, 2021. Read the article here. https://theconversation.com/yes-customers-do-like-it-when-waiters-and-hairdressers-wear-a-mask-especially-if-its-black-152517
Fostering industry relationships: A Presentation for PhD Students
As part of the ENTER 2021 Conference, Prof Cihan Cobanoglu is sharing his insights about fostering industry relationships in the PhD Workshop. Prof Cobanoglu is the McKibbon Endowed Chair Professor and the Director of M3 Center for Hospitality Technology and Innovation (m3center.org). The recording of the presentation can be found below: LinkedIn: https://www.linkedin.com/video/live/urn:li:ugcPost:6757312099187343360/ Facebook: https://www.facebook.com/ProfCobanoglu/videos/906929850069920 […]
U.S. Faculty Salary & Satisfaction Report
Prof Cobanoglu led a study to analyze the general job satisfaction and compensation trend and create a national benchmarking report for salary and other benefits that faculty members receive in the U.S. Some may say job satisfaction is an elusive, even mythical concept, and an abundance of research has been dedicated towards it. The current […]
Do masks make a difference in customer perception of service quality in hotels and restaurants?
As COVID-19 spreads person to person through respiratory droplets, U.S. Center for Disease Control and Prevention recommends that everyone wears a mask when they are around other people (CDC, 2020). As such, many companies have enforced mask wearing policy for their customers and employees (Markowitz, 2020). As a result, many people have started to use […]
It is time to show you CARE!
The impact of the pandemic on every industry is undisputable. Travel and tourism are no exception. The pandemic has not only impacted the economics of these industries, but it has also changed the behaviors of consumers, most likely forever. The M3 Center at the University of South Florida has been tracking the confidence levels of […]