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Global Conference on Services and Retail Management on May 11-13, 2021


Prof Cobanoglu is co-chairing the Global Conference on Services and Retail Management which will take place on May 11-13, 2021 as an online conference.


GLOSERV 2021 will be organized by the University of Naples Federico II, Naples, Italy and the University of South Florida, Tampa, Florida, USA. Attending or presenting at GLOSERV 2021 conference is 100% free. The services and retail management has become one of the main aspects of academia to research on. There are multitude of studies in this field, bringing its importance even more to the attention of academia in recent years. There is a great demand among scholars who are studying in this field to share their findings with their fellow colleagues. Therefore, GLOSERV conference invites researchers who resonate with this topic to share their findings and ideas.

GLOSERV 2021 aims to bring together researchers, scientists, scholars and graduate students to exchange and share their experiences, new ideas, and research results about all aspects of Services and Retail Management and discuss the practical challenges encountered and the solutions adopted. English is the official language of the conference. We welcome paper submissions.


Conference Registration Fees: Free


Topics of interest for submissions include, but are not limited to:


  • Accounting

  • Consumer Behavior

  • Corporate Finance & Governance

  • Creating Value in Delivering and Managing Services

  • Econometrics

  • Economics

  • Education & Training

  • Environmental Issues/Sustainability & Green Tourism

  • Event/Conference/Convention Management

  • Finance & Banking

  • Food and Beverage Management

  • Hospitality & Tourism/Smart Tourism

  • Hotel & Lodging Management

  • Human Resource Management

  • Innovation & Entrepreneurship

  • International Trade

  • Law, Ethics & Social Responsibility

  • Leisure Management

  • Management

  • Marketing

  • Research Methods

  • Retail Management

  • Service Management

  • Social Science Studies

  • Sports Management

  • Strategy & Global Trends

  • Technology/E-Business/Social Media


Important Dates:

Manuscript/abstract submissions deadline: April 1, 2021 Acceptance notification: On a rolling basis Camera-ready copy submission deadline: April 15, 2021 Regular registration deadline: May 1, 2021 Conference dates: May 11-13, 2021


Submission Categories:


  1. Abstract only* should be minimum 1,000 words (excluding reference list). 1,000 words limit is required for the initial review process. For the publication in proceedings, 150-300 words abstract including purpose, methods, and major findings will be sufficient.

  2. Full paper* should be minimum 3,000 words (excluding reference list and acknowledgements and appendices if applicable)

  3. Roundtable discussions* should be minimum 1,000 words (excluding reference list). 1,000 words limit is required for the initial review process. For the publication in proceedings, 150-300 words abstract including purpose, methods, and major findings will be sufficient.

  4. Symposium presentations* should be minimum 1,000 words (excluding reference list). 1,000 words limit is required for the initial review process. For the publication in proceedings, 150-300 words abstract including purpose, methods, and major findings will be sufficient.

*All documents should be written in only word document (.doc or .docx) formats.

Paper Submission:

PLEASE DO NOT INCLUDE ANY IDENTIFICATION INFORMATION INCLUDING “NAME, UNIVERSITY, AFFILIATION, AND CONTACT ADDRESS” IN THE “SUBMISSION” DOCUMENT AS THIS CONFERENCE USES DOUBLE-BLIND PEER REVIEW PROCESS.


Best Paper Selection Rules

  1. Best papers will be selected only from full papers (should be minimum 3,000 words (excluding reference list and acknowledgements and appendices if applicable).

  2. Authors are required to submit their camera-ready full papers by April 15, 2021.

  3. The papers that were nominated by the reviewers will be sent to the best paper selection committee. Based on committee decision, the authors will be informed.

  4. The author or at least one of the co-authors has to attend and present the selected paper.

  5. The selected papers may be considered to be published at the Journal of Global Business Insights (JGBI)

Book or Proceedings Publication

  1. Authors are required to submit and get approval for the camera-ready copy for any publication opportunity.

  2. Once the author(s) submit and get approval for the camera-ready copy of their full papers, it will be published in one of the Advances in Global Services Management Book Volumes of (with an ISBN number) the University of South Florida M3 Publishing as open access format.

  3. All of the camera-ready approved abstracts will be published in the conference proceedings series of (with an ISSN number) the the University of South Florida M3 Publishing as open access format.

  4. Abstracts or full papers which do not fulfil the formatting guidelines’ requirements will not be published.

SUBMIT NOW! Click here to access submission page for GLOSERV 2021.

Important Notes:

  • After your submission is accepted, you are required to send your abstract or completed full paper in the required conference format

  • Please note that prospective attendees will be allowed to present a maximum of two research studies.

Conference Session Formats:

Sessions will vary in structure to provide a robust conference experience for presenters and participants. Presenters are asked to identify their preferred format in their proposal; however, proposal reviewers may suggest alternative formats and/or the combination of like topics for shared concurrent sessions.

1. Concurrent Presentations

Concurrent Presentations and Shared Concurrent Presentations are sessions that present research, theory, concepts, and practices. This track welcomes papers that are fully completed research papers for stand up presentations. Concurrent sessions are 20 minutes long and consist of either one presentation for the full 20 minutes, or in shared sessions, two presentations. Submissions are required to be either conceptually- or empirically-based. Conceptually-based papers seek to develop a fuller understanding of education by building on existing knowledge. Empirically-based papers are original research to test or develop a theory or make a new contribution to the knowledge base of the field.

2. Roundtable Discussions

Roundtables create opportunities for small groups to engage in discussion about a particular educational topic. Generally, these sessions consist of 6-12 people and are held at large round conference tables. The proposal must include a list of 2-3 clearly stated discussion questions to encourage participation among the audience. Please note that several roundtable discussions happen simultaneously in the same, large room, so formal presentations using slides and/or other support media are not possible.

3. Symposium Presentations

Symposium presentations are formal presentations on an educational topic. Typically conducted in presentation format, these are used generally to report interesting initial findings from a research project. Since these sessions are not blind-reviewed, they are not designed for complete research projects.

Submit your abstract now: https://www.ereviewer.org/gloserv

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